Sosshome™ is owned and operated by Hangzhou Yueyang Ark Technology Co., Ltd. | Legal Representative: Ji Jialiang | Customer Support Email: service@sosshome.com
Business Address: Room 773, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
A Home Store Built Around Clear Information
Sosshome™ is the customer-facing home and lifestyle brand operated by Hangzhou Yueyang Ark Technology Co., Ltd.
Our store is designed for customers looking for practical and decorative products that can make everyday spaces more comfortable, organized, functional, or visually balanced.
We believe that choosing products for the home should begin with understandable information. Customers should be able to identify the business operating the website, review meaningful product details, understand expected fulfillment and transportation periods, and know how to request assistance when an order requires attention.
Business Identity
For business transparency, the company responsible for Sosshome™ is:
Brand Name: Sosshome™
Legal Company Name: Hangzhou Yueyang Ark Technology Co., Ltd.
Legal Representative: Ji Jialiang
Business Address: Room 773, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Customer Support Email: service@sosshome.com
Hangzhou Yueyang Ark Technology Co., Ltd., doing business as Sosshome™, operates this website and manages the customer-facing retail services described in these policies.
Our Product Presentation Standard
Home products are often selected according to size, material, texture, color, intended placement, and practical function.
Depending on the product, a Sosshome™ product page may describe:
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approximate dimensions;
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materials;
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surface finish;
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color or pattern;
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intended household use;
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included components;
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assembly requirements where relevant;
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care recommendations;
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storage guidance;
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compatibility or placement information;
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and other practical characteristics.
Customers should review the complete product page and the selected variation before submitting an order.
Product Images and Room Settings
Lifestyle photographs may show products in furnished rooms or styled environments to help customers understand how an item may look in use.
Furniture, decorative accessories, plants, lighting, or other objects shown in lifestyle photography are not automatically included unless the product page specifically identifies them as included.
Customers should rely on the written description and stated package contents when determining what is supplied.
Color and Material Variation
Home products may appear slightly different depending on:
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room lighting;
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photography conditions;
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individual screen settings;
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natural or manufactured material texture;
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production batch;
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finishing process;
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or reasonable manufacturing tolerances.
Minor differences that do not materially change the identity, function, or selected variation of the product are generally considered normal.
If a delivered product is materially inconsistent with its description, customers may contact our support team for review.
Measurements
Images are not always an accurate indication of physical scale.
Customers should review stated measurements before selecting products intended for a particular shelf, room, table, bed, storage area, or other space.
Where dimensions are supplied, reasonable manufacturing tolerances may apply.
Order Preparation
Standard orders are generally prepared for dispatch within 1–3 business days.
Preparation can include inventory allocation, product handling, protective packaging, labeling, fulfillment assignment, and dispatch coordination.
If required delivery information is incomplete, we may contact the customer before preparation can continue.
Transportation
After dispatch, estimated transportation normally takes 3–7 business days.
The transportation period is separate from the standard 1–3 business day order preparation period.
Transportation estimates reflect ordinary operating conditions rather than guaranteed arrival dates.
Carrier congestion, public holidays, severe weather, regional service disruption, customs procedures where applicable, remote destinations, or other circumstances outside normal operational control may occasionally affect delivery.
Fulfillment Locations
Orders may be prepared through our own facilities or through partner fulfillment facilities according to inventory availability, product location, destination, and operational requirements.
The business address published on Sosshome™ identifies the legal company responsible for this website.
It does not mean that every product is stored or dispatched from that address.
Returns
Eligible products may be returned within 30 calendar days after delivery.
Customers should contact our support team before sending an item back.
This allows the request to be reviewed and the appropriate return instructions and receiving facility to be identified.
The legal business address shown on this website should not automatically be used as a merchandise return destination.
Refund Completion
After a refund has been approved, normal completion time is 7–10 business days.
External transaction-processing systems may affect the exact date on which the completed amount becomes visible.
Customers may contact us if more than 10 business days have passed after confirmation of approval.
After-Sales Service
After-sales enquiries are normally reviewed within 3 business days after sufficient information has been received.
Customers may contact:
For order-related enquiries, customers should include the order number and a clear explanation of the request.
Where an issue concerns damage, missing parts, an incorrect product, or another product-condition matter, photographs or short video may be requested where reasonably useful.
Information Consistency
We aim to maintain materially consistent customer-facing information across Sosshome™, including:
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legal company identity;
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business address;
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support contact details;
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order preparation time;
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transportation estimates;
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return period;
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refund completion time;
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and after-sales review periods.
If an unintended inconsistency is identified, we may review and correct the affected information.