Contact Us

Sosshome™ is owned and operated by Hangzhou Yueyang Ark Technology Co., Ltd. | Legal Representative: Ji Jialiang | Customer Support Email: service@sosshome.com
Business Address: Room 773, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Customer Support & Business Contact

Our support team assists customers with product questions, existing orders, delivery information, tracking concerns, address corrections, damaged products, missing components, incorrect merchandise, return requests, refund enquiries, and general website questions.

Official Company Information

Brand: Sosshome™
Legal Company Name: Hangzhou Yueyang Ark Technology Co., Ltd.
Legal Representative: Ji Jialiang
Business Address: Room 773, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Contact Details

Customer Support Email: service@sosshome.com
Telephone: +86 571-87381556
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)

Messages received outside normal service hours may be reviewed during the next available service period.

After-Sales Review Time

After-sales requests are normally reviewed within 3 business days after sufficient information has been received.

Some matters may be resolved during the first review.

More complex issues can require additional verification, such as:

  • fulfillment record review;

  • warehouse confirmation;

  • carrier information;

  • product-condition assessment;

  • or additional information from the customer.

Where necessary, our team may request further information before completing the review.

Information to Include With an Order Enquiry

To help us locate the relevant order, please provide:

  • your order number;

  • the name associated with the order;

  • the email address associated with the order;

  • the product concerned;

  • and a concise explanation of the request.

For product-condition concerns, photographs or short video may also be helpful.

Please avoid submitting confidential information that is unrelated to the customer service request.

Product Questions Before Ordering

Customers may contact us when additional clarification is required about an item.

Depending on the product, relevant questions may concern:

  • dimensions;

  • materials;

  • included components;

  • assembly;

  • intended use;

  • color or finish;

  • care instructions;

  • or available variations.

Customers should also review the complete product page before selecting an item.

Order Preparation Questions

Standard orders are generally prepared within 1–3 business days.

Customers may contact our team if an order appears to remain in preparation materially longer than the ordinary preparation period.

Shipping Questions

After dispatch, estimated transportation normally takes 3–7 business days.

If tracking remains unchanged for an unusual period or an order appears substantially delayed, contact:

service@sosshome.com

Please provide the order number and available tracking information.

Our team will review the relevant information and may contact the fulfillment or transportation provider where appropriate.

Tracking Indicates Delivery but the Parcel Is Missing

Customers should first check:

  • the immediate delivery area;

  • household members;

  • building reception or management;

  • parcel lockers;

  • designated safe locations;

  • and carrier delivery notes.

If the parcel cannot be located after reasonable checking, contact customer support.

A delivered tracking status does not automatically prevent us from reviewing a reasonable delivery concern.

Return Requests

Eligible products may be returned within 30 calendar days after delivery.

Before returning an item, contact:

service@sosshome.com

Please include the order number, product, reason for the request, and relevant product-condition information.

Return Address Notice

The public company address identifies Hangzhou Yueyang Ark Technology Co., Ltd. as the business operating Sosshome™.

Please do not automatically send product returns to the legal business address.

The appropriate receiving facility may vary according to inventory allocation, product type, fulfillment location, and delivery destination.

Once a return request is approved, customer support will provide the appropriate destination and instructions.

Damaged Products

If an item arrives materially damaged, contact us promptly.

Relevant supporting information may include:

  • a photograph of the complete item;

  • photographs showing the damaged area;

  • photographs of the packaging where relevant;

  • and a short description of the condition.

Incorrect Products

If an item received does not correspond to the product or selected variation ordered, contact us and provide photographs showing what was received.

After confirmation, an appropriate resolution will be provided.

Missing Parts or Components

If a listed component is missing, contact us before returning the entire product.

Depending on the circumstances, the solution may include:

  • supplying the missing component;

  • replacing the product;

  • approving a refund;

  • or another reasonable resolution.

Refund Questions

Approved refunds normally complete within 7–10 business days.

If more than 10 business days have passed after confirmation that a refund was approved, contact our support team with the relevant order number.

Contact Summary

Sosshome™ Customer Support
Email: service@sosshome.com
Telephone: +86 571-87381556
Customer Service Hours: 8:00 AM–10:00 PM, China Standard Time (UTC+8)