Privacy Policy

Sosshome™ is owned and operated by Hangzhou Yueyang Ark Technology Co., Ltd. | Legal Representative: Ji Jialiang | Customer Support Email: service@sosshome.com
Business Address: Room 773, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Privacy Policy

Our Privacy Framework

Hangzhou Yueyang Ark Technology Co., Ltd., operating as Sosshome™, recognizes the importance of handling personal information transparently and responsibly.

This Privacy Policy describes the categories of information that may be processed through Sosshome™, the purposes for which information may be used, circumstances in which information may be shared for legitimate operational purposes, and choices that may be available under applicable law.

Information Provided Directly

Depending on how an individual interacts with Sosshome™, voluntarily supplied information may include:

  • name;

  • email address;

  • telephone number;

  • delivery address;

  • order reference details;

  • products and variations selected;

  • customer support correspondence;

  • delivery enquiry information;

  • return request information;

  • and photographs or videos voluntarily submitted for an after-sales review.

Customers should avoid providing information that is unrelated to the requested service.

Technical and Usage Information

Certain information may be generated automatically when the website is accessed.

This can include:

  • IP address;

  • browser type;

  • device information;

  • operating system;

  • approximate region;

  • referring source;

  • page interactions;

  • session information;

  • cookie identifiers;

  • and technical diagnostic information.

Why We May Use Information

Information may be used where reasonably necessary to:

  • administer customer orders;

  • arrange fulfillment;

  • coordinate delivery;

  • provide tracking information;

  • respond to customer enquiries;

  • investigate delivery problems;

  • manage return requests;

  • complete approved refunds;

  • evaluate damaged or incorrect merchandise;

  • maintain website functionality;

  • protect website security;

  • detect misuse;

  • troubleshoot technical issues;

  • assess website performance;

  • maintain reasonable business records;

  • and comply with applicable legal requirements.

Fulfillment and Transportation Providers

Information reasonably required to prepare and deliver an order may be provided to appropriate warehouse, fulfillment, and transportation providers.

We aim to limit this information to what is reasonably necessary for the relevant operational function.

Other Operational Providers

Sosshome™ may work with providers supporting functions such as:

  • website hosting;

  • technical infrastructure;

  • customer support systems;

  • data storage;

  • analytics;

  • logistics;

  • security;

  • fraud prevention;

  • and professional services.

Relevant providers are expected to handle information according to their applicable contractual and legal responsibilities.

AppLovin and Advertising Technology

Where Sosshome™ uses AppLovin technology in connection with advertising, measurement, attribution, website integrations, pixels, scripts, cookies, or similar technologies, AppLovin may collect and process certain information as an independent third party in accordance with its own privacy practices and applicable law.

Information made available through such integrations should be limited to information permitted by applicable requirements and should not include sensitive personal information prohibited from being shared through the relevant advertising services.

For more information about AppLovin's collection and use of information, visitors may review the AppLovin Privacy Policy.

Where required by applicable law, Sosshome™ will provide appropriate notice and choice concerning relevant advertising or measurement technologies.

Cookies and Similar Technologies

Sosshome™ may use cookies, pixels, scripts, and similar technologies to support functions including:

  • essential website operation;

  • session continuity;

  • website preferences;

  • security;

  • technical diagnostics;

  • performance measurement;

  • analytics;

  • advertising measurement;

  • and website improvement.

Where applicable law requires visitor choice before particular non-essential technologies operate, appropriate consent or preference mechanisms should be provided.

Cookie Preferences

Where a consent or preference interface is provided, visitors should be able to make choices concerning relevant non-essential technologies as required by applicable law.

Sosshome™ aims to respect applicable privacy choices and recognized opt-out mechanisms where required.

Sensitive Personal Information

Sosshome™ does not intend to use advertising integrations to transmit categories of sensitive personal information that applicable platform rules or laws prohibit from being shared.

Visitors should also avoid submitting unnecessary sensitive information through ordinary customer service communications.

Customer Support Records

When a customer contacts support, relevant correspondence and associated order information may be retained where reasonably necessary to:

  • understand the request;

  • investigate the relevant issue;

  • provide follow-up assistance;

  • document the resolution;

  • and improve support procedures.

After-sales requests are normally reviewed within 3 business days after sufficient information is received.

Delivery Information

Information necessary to complete delivery may be provided to the appropriate fulfillment and transportation providers.

Estimated transportation after dispatch is normally 3–7 business days.

This timing is included here only to maintain consistency across Sosshome™ customer-facing information.

Return Information

Eligible products may be returned within 30 calendar days after delivery.

Return-related information may include the order reference, return reason, correspondence, product-condition information, photographs, and other information reasonably necessary to review the request.

Refund Records

Approved refunds normally complete within 7–10 business days.

Relevant records may be retained where reasonably necessary for customer service, business records, dispute management, and applicable legal requirements.

Information Security

We use reasonable administrative, organizational, and technical measures designed to reduce risks such as:

  • unauthorized access;

  • accidental loss;

  • inappropriate disclosure;

  • unauthorized alteration;

  • and misuse.

No internet-based system can be guaranteed to be completely secure.

Visitors should also take reasonable measures to protect their devices and online information.

Information Retention

Information may be retained for as long as reasonably necessary for legitimate purposes including:

  • completing customer orders;

  • providing support;

  • maintaining required records;

  • resolving disputes;

  • preventing misuse;

  • and complying with applicable obligations.

Different categories of information may require different retention periods.

International Processing

Sosshome™ may work with service providers or operational partners located in different jurisdictions.

As a result, information may sometimes be processed outside the country in which a visitor is located.

Where applicable law requires safeguards for such processing, reasonable measures will be used as required.

Privacy Rights and Choices

Depending on applicable law and location, individuals may have rights concerning their personal information.

These may include requests for:

  • access;

  • correction;

  • deletion in qualifying circumstances;

  • restriction of certain processing;

  • objection to certain processing;

  • or additional information concerning data practices.

Applicable rights and exceptions vary by jurisdiction.

Requests may be sent to:

service@sosshome.com

Reasonable identity verification may be requested where necessary to protect information from unauthorized disclosure.

Children's Information

Sosshome™ is a general home and lifestyle retail website.

It is not specifically designed to knowingly collect personal information from children who cannot lawfully provide the necessary consent.

Where information is identified as having been collected in circumstances inconsistent with applicable requirements, reasonable corrective measures may be taken.

Updates to This Privacy Policy

This Privacy Policy may be revised where website functions, operational practices, advertising technologies, service providers, or applicable legal requirements change.

The current version will remain accessible through Sosshome™.

Privacy Contact

Questions relating to privacy or personal information may be sent to:

service@sosshome.com