Terms Of Service

Sosshome™ is owned and operated by Hangzhou Yueyang Ark Technology Co., Ltd. | Legal Representative: Ji Jialiang | Customer Support Email: service@sosshome.com
Business Address: Room 773, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Terms of Service

Scope of These Terms

These Terms of Service describe the customer-facing conditions applicable to retail services provided through Sosshome™.

They cover product information, order submission, fulfillment, delivery, customer support, cancellation, returns, refunds, and reasonable product use.

Legal Operator

Sosshome™ is operated by:

Hangzhou Yueyang Ark Technology Co., Ltd.

The company is responsible for operating this website and the customer-facing retail services described in these Terms.

Product Information

We aim to provide reasonably clear information about the principal characteristics of products offered through Sosshome™.

Depending on the item, information may include:

approximate dimensions;
material;
finish;
color or pattern;
intended use;
product configuration;
included components;
assembly information;
care guidance;
and other relevant specifications.

Customers should review the complete product page before submitting an order.

Lifestyle Photography

Products may be photographed in styled home environments.

Objects appearing around the primary product are not automatically included unless specifically identified as part of the product offering.

Customers should review the written product description and included-component information.

Product Dimensions

Customers are responsible for reviewing available measurements when ordering an item for a specific physical space.

Images alone should not be relied upon to determine physical size.

Reasonable manufacturing tolerances may apply to stated measurements.

Visual and Material Variation

Minor variation may result from:

lighting conditions;
screen settings;
material texture;
production batch;
finishing processes;
and reasonable manufacturing tolerance.

These differences do not automatically indicate that a materially different product has been supplied.

Product Availability

Products displayed through Sosshome™ remain subject to inventory availability.

Where an unexpected availability issue materially affects an existing order, we will make reasonable efforts to inform the customer and provide an appropriate resolution.

Customer-Provided Information

Customers should provide accurate contact and delivery information.

Incorrect or incomplete information may delay fulfillment.

Where clarification is required before dispatch, we may contact the customer.

Order Preparation

Standard orders are generally prepared within 1–3 business days.

Transportation

Following dispatch, estimated transportation normally takes 3–7 business days.

Further information regarding possible delivery exceptions appears in our Shipping Policy.

Shipping Charges

Where a shipping charge applies, it is displayed before final order submission and may vary according to destination, available transportation service, and parcel characteristics.

Order Modification

Customers wishing to modify an order should contact support as soon as possible.

We will make reasonable efforts to assist before fulfillment progresses beyond the stage at which a modification remains operationally possible.

Changes cannot be guaranteed after dispatch procedures begin.

Cancellation

Cancellation requests should be submitted before dispatch.

We will make reasonable efforts to stop an order while cancellation remains possible.

Once the order enters dispatch or carrier handling, cancellation can no longer be guaranteed.

We do not intend to create unnecessary procedural barriers solely to prevent legitimate cancellation requests.

Customer Support

After-sales enquiries are normally reviewed within 3 business days after sufficient information is received.

Reasonable photographs, video, or additional order information may be requested where necessary to investigate a delivery or product-condition concern.

Return Period

Eligible merchandise may be returned within 30 calendar days after delivery.

Customers should obtain return instructions before sending merchandise.

Return Facility

The legal company address is not automatically the merchandise return facility.

The appropriate receiving destination will be supplied after the request has been reviewed.

Refund Completion

Approved refunds normally complete within 7–10 business days.

Damaged Products

Customers should contact support where merchandise arrives materially damaged.

Reasonable photographs or other relevant information may be requested.

Once the issue is confirmed, an appropriate solution will be provided.

Defective Products

Where a product has a suspected structural or functional defect under ordinary intended use, customers should contact our team.

The concern may be assessed using reasonable supporting information where necessary.

Incorrect Products

If a delivered product or selected variation differs materially from the submitted order, contact customer support.

Confirmed fulfillment errors will be addressed through an appropriate resolution.

Missing Components

Where a product arrives without a component identified as included, customers should contact us before returning the complete product.

An appropriate resolution may include supplying the missing component, replacement, refund, or another suitable solution.

Assembly and Product Care

Products should be assembled, used, stored, and maintained according to reasonable instructions and their intended household purpose.

Damage caused by improper assembly, excessive force, unauthorized modification, inappropriate use, or failure to follow relevant care guidance may not constitute an inherent defect.

Website Corrections

Although we aim to maintain accurate website information, technical, factual, or typographical errors may occasionally occur.

We may correct information relating to:

products;
dimensions;
images;
inventory;
shipping;
policy information;
or other website content.

Where an error materially affects an existing order, we will seek an appropriate customer-facing resolution rather than intentionally conceal the issue.

Fraud and Abuse Prevention

We may take reasonable steps to investigate activity that appears to involve:

unauthorized system access;
knowingly false claims;
fabricated evidence;
fraudulent return activity;
malicious website activity;
or other unlawful conduct.

Such measures are not intended to obstruct genuine customer complaints or eligible after-sales requests.

Operational Providers

Certain services may involve external providers assisting with areas such as:

website infrastructure;
fulfillment;
transportation;
analytics;
security;
advertising technology;
or customer support systems.

The involvement of operational providers does not change the customer-facing standards described in Sosshome™ policies.

Mandatory Consumer Rights

Nothing in these Terms is intended to remove rights that cannot lawfully be excluded under applicable consumer protection requirements.

Where mandatory law grants additional protections, those requirements remain applicable.

Core Sosshome™ Service Standards

For consistency across the website:

Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days
Return Period: 30 calendar days after delivery
Approved Refund Completion: normally 7–10 business days
After-Sales Review: normally within 3 business days after sufficient information is received