Terms Of Use

Sosshome™ is owned and operated by Hangzhou Yueyang Ark Technology Co., Ltd. | Legal Representative: Ji Jialiang | Customer Support Email: service@sosshome.com
Business Address: Room 773, No. 159 Longzhang Road, Jiangcun Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Terms of Use

Website Use Framework

These Terms of Use govern access to and interaction with the Sosshome™ website.

They primarily address website content, product information, brand materials, digital features, security, acceptable visitor conduct, and website availability.

Order-specific operational rules are described in greater detail in the Terms of Service, Shipping Policy, and Return & Refund Policy.

Website Operator

The Sosshome™ website is operated by:

Hangzhou Yueyang Ark Technology Co., Ltd.

Sosshome™ is the customer-facing brand used by the company for this retail website.

Permitted Website Activities

Visitors may use Sosshome™ for ordinary lawful purposes including:

browsing home and lifestyle products;
reviewing specifications;
viewing product photographs;
comparing variations;
reading store policies;
submitting legitimate orders;
accessing available order information;
and communicating with customer support.

Activities Not Permitted

Visitors must not knowingly:

attempt unauthorized access to website systems;
introduce malicious code;
interfere with normal website operation;
manipulate store functions;
impersonate another person;
submit intentionally false order information;
provide fabricated after-sales evidence;
circumvent reasonable technical safeguards;
create unreasonable technical load through abusive automation;
or use the website for unlawful purposes.

Website Content

Unless otherwise indicated, original materials created for Sosshome™, including written content, graphic presentation, layouts, brand elements, and owned imagery, are owned by or lawfully used by Hangzhou Yueyang Ark Technology Co., Ltd.

Ordinary access to the website does not automatically authorize unauthorized commercial reproduction, deceptive republication, or misleading reuse of such materials.

Sosshome™ Brand Identity

Sosshome™ is the brand presented through this website.

Third parties must not use the brand name or associated materials in a way that falsely suggests:

authorization;
affiliation;
sponsorship;
endorsement;
or partnership.

Accuracy of Website Information

We aim to maintain reasonably clear and accurate customer-facing information, including:

business identity;
contact details;
product information;
dimensions;
transportation information;
return procedures;
refund timeframes;
and after-sales standards.

Where inaccurate or outdated information is identified, it may be corrected.

Lifestyle Images and Decorative Context

Product photographs may contain room settings, decorative objects, furniture, or accessories intended to create visual context.

Unless specifically identified in the product description as included, surrounding items shown in lifestyle photography should not be assumed to form part of the product.

Website Interface

Interactive controls and website features are intended to behave in a manner reasonably consistent with their presentation.

Sosshome™ does not intend to use fabricated system messages, false alerts, deceptive buttons, or other misleading interface elements designed to cause visitors to take actions they did not reasonably intend.

External Services and Technology

Sosshome™ may interact with independently operated services for legitimate technical, analytical, advertising, logistical, or operational purposes.

When visitors interact directly with an external provider, that provider's applicable terms and privacy practices may apply.

Website Security

We may use reasonable technical and organizational safeguards to protect:

website infrastructure;
service availability;
customer information;
and ordinary website functionality.

Attempts to deliberately bypass these safeguards may result in appropriate access restrictions.

Automated Access

Automated systems must not be used in a manner that:

creates unreasonable technical load;
interferes with normal visitor access;
bypasses reasonable technical controls;
or extracts protected website materials at an abusive scale.

Customer Communications

Information submitted to customer support should be reasonably accurate to the best of the sender's knowledge.

Visitors must not knowingly submit fabricated evidence, malicious files, intentionally altered documentation, or false order information.

This requirement does not restrict genuine customers from making legitimate complaints or requesting appropriate assistance.

Consistent Operational Information

To maintain consistency throughout Sosshome™, our principal customer-facing timeframes are:

Order Preparation: generally 1–3 business days
Transportation After Dispatch: normally 3–7 business days
Return Period: 30 calendar days after delivery
Approved Refund Completion: normally 7–10 business days
After-Sales Review: normally within 3 business days after sufficient information is received

Where these subjects appear elsewhere on the website, the information should remain materially consistent.

Website Maintenance

Website functions may occasionally be modified, limited, or temporarily interrupted where reasonably necessary for:

maintenance;
technical corrections;
security updates;
infrastructure improvements;
or operational changes.

Temporary website maintenance does not alter obligations already associated with an existing customer order.

Content Updates

Product collections, photographs, descriptions, layouts, navigation, and informational pages may be updated as Sosshome™ develops.

Changes should not intentionally conceal material information that applied to an order already submitted.

Relationship With Other Store Policies

These Terms of Use should be read together with the current:

About Us;
Contact Us;
FAQ;
Privacy Policy;
Return & Refund Policy;
Shipping Policy;
and Terms of Service.

Where multiple pages discuss the same customer-facing rule, Sosshome™ aims to keep the information materially consistent.

Updates to These Terms

These Terms may be revised where website functionality, security practices, operational procedures, or applicable legal requirements change.

The current version will remain accessible through the website.

Severability

If an individual provision is found to be invalid or unenforceable under applicable law, the remaining provisions may continue to apply to the extent legally permitted.